I’ve used Shotcut for over a year. I’m running most recent update. Yesterday, I went to start a new video file and after dragging the raw video to the playlist, every click caused program to stop and said “NOT RESPONDING.” I’ve restarted multiple times. I tried opening older files of completed projects and every click created “NOT RESPONDING” message.
When I check the task manager it shows Shotcut is using VERY HIGH POWER USAGE, 35-40% CPU usage, approximately 40% Memory usage. Again never had this problem before having edited over 50 projects.
In my scan of text file log, I don’t recognize anything causing a crash.
Yes to both. Restarted multiple times. Totally uninstalled Shotcut and downloaded anew. I was already running the most current version of the program. I’ve also opened multiple projects thinking possibly the new project was corrupt in some way but the program reacts the same way on any project I open.
#2: I started to send the logs but they were too long, too many characters, for the submission box. I’m glad to email that if it will help. Thanks for your assistance.
Yes, the application log would be good. Be sure to capture the log immediately after the crash without reopening Shotcut. If you open Shotcut, the log is overwritten.
This is the upload button:
One possibility is that another application is interfering with Shotcut. For example, we have seen some cases where Grammarly will cause problems. Also, antivirus programs sometimes interfere. You can try disabling some of those applications to see if it helps.
Thank you for uploading the log. Unfortunately, the log does not give any clues about a crash - except to show that things look normal leading up to the end of the log.
I know you said that you reinstalled Shotcut. Did you try checking the box to “Clear Registry” when you re-installed?
I cleared the registry as suggested when I downloaded a new version of Shotcut. I opened several projects and clicked around with no issues. When I opened a NEW project and only dropped in 1 video file THEN clicked CRL S, dragged video to a new track, skipped through the track with no issues UNTIL I moved the slide to enlarge (or extend) the track to better see the waveform. As soon as I started to move the slide (circled in RED on attachment) Shotcut IMMEDIATELY locked up as “Not Responding.” I waited and waited and it eventually became active. The next click triggered “Not Responding” again.
I tried the process several times with the same results. THOUGHTS?
There is no complexity to what I’m doing. I even tested it with the same results with only ONE video on my playlist and timeline. With every click, Shotcut freezes up and says “Not Responding.” I’ve tried numerous things that have been suggested but it is still doing it. I’ve uninstalled and reinstalled three times.
