Hi everyone!
I’ve had this issue for a while, where the sound will randomly crash while working on a video. Then I just here a brief crackle followed by silence whenever I hit play. I’ve been able to resolve it by closing and re-opening the file.
However, today I am unable to get any sound at all. I open the file and when I hit play it crackles briefly, then silence. I’ve updated to the latest version of Shotcut, but no change. I’ve checked the forum but couldn’t find a related thread.
Any idea what might be the problem and how to fix it?
Many thanks in advance for any tips!
1 Like
DRM
November 23, 2018, 7:54pm
2
Specifically what version?
Also what kind of audio file are you working with? Is your project just audio, is it audio that is inside a video file or are you adding an audio file to a video? More details are needed.
Hi there! Thanks for your reply!
It’s shotcut-win64-181118 and previous versions.
shotcut
November 24, 2018, 10:16am
4
The developers have no idea what the problem is or how to fix it because we are not experiencing it. You are the first I hear to report this problem.
Hi there, I just figured out it seems to be the limiter causing it. I removed all filters and then added them one at a time and whenever I activate the limiter, the sound crashes. Any idea what the issue might be?
I’m now also experiencing a problem with a different file that crahes on opening. It consists of several mp4-clips totalling almost half an hour. I was editing it with no problem, then suddenly it closed and I’m unable to re-open it even long enough to check any settings. Have you heard of this before? My laptop is a Dell Inspiron 17, Intel Core i7-7500, 16GB Ram, Windows 10 - it should be able to handle it, right? I’m wondering if the problem could be linked to the filters here too - I was just busy adding them when the file closed the first time. I just checked the error log and there’s a long list of filter mentions - filters I haven’t even used. The ones I use are low pass, high pass, compressor, limiter and gain.
[Info ] Application::Application Starting Shotcut version 18.11.18Application::Application Windows version 192Application::Application number of logical cores = 4Application::Application locale = QLocale(German, Latin, Germany)Application::Application install dir = “C:/Program Files/Shotcut”Application::Application device pixel ratio = 1ShotcutSettings::log language “de_DE”ShotcutSettings::log deinterlacer “onefield”ShotcutSettings::log external monitor “”ShotcutSettings::log GPU processing falseShotcutSettings::log interpolation “nearest”ShotcutSettings::log video mode “”ShotcutSettings::log realtime trueShotcutSettings::log audio channels 2ShotcutSettings::log display method 16MainWindow::changeTheme beginMainWindow::changeTheme endMainWindow::MainWindow beginMlt::Controller::Controller beginMlt::Controller::Controller endMlt::GLWidget::GLWidget beginMlt::GLWidget::GLWidget endMainWindow::setupSettingsMenu beginMainWindow::setupSettingsMenu endMainWindow::readPlayerSettings beginMainWindow::setAudioChannels 2Mlt::Controller::setAudioChannels 2MainWindow::readPlayerSettings endMainWindow::configureVideoWidget beginMainWindow::setProfile “”Mlt::Controller::setProfile setting to profile “Automatic”MainWindow::setAudioChannels 2Mlt::Controller::setAudioChannels 2MainWindow::configureVideoWidget endScopeController::ScopeController beginScopeWidget::ScopeWidget begin trueScopeWidget::ScopeWidget endAudioLoudnessScopeWidget::AudioLoudnessScopeWidget beginAudioLoudnessScopeWidget::AudioLoudnessScopeWidget endScopeDock::ScopeDock beginScopeDock::ScopeDock endScopeWidget::ScopeWidget begin trueScopeWidget::ScopeWidget endAudioPeakMeterScopeWidget::AudioPeakMeterScopeWidget beginAudioPeakMeterScopeWidget::AudioPeakMeterScopeWidget endScopeDock::ScopeDock beginScopeDock::ScopeDock endScopeWidget::ScopeWidget begin trueScopeWidget::ScopeWidget endAudioSpectrumScopeWidget::AudioSpectrumScopeWidget beginAudioSpectrumScopeWidget::AudioSpectrumScopeWidget endScopeDock::ScopeDock beginScopeDock::ScopeDock endScopeWidget::ScopeWidget begin trueScopeWidget::ScopeWidget endAudioWaveformScopeWidget::AudioWaveformScopeWidget beginAudioWaveformScopeWidget::AudioWaveformScopeWidget endScopeDock::ScopeDock beginScopeDock::ScopeDock endScopeWidget::ScopeWidget begin trueScopeWidget::ScopeWidget endVideoWaveformScopeWidget::VideoWaveformScopeWidget beginVideoWaveformScopeWidget::VideoWaveformScopeWidget endScopeDock::ScopeDock beginScopeDock::ScopeDock endScopeController::ScopeController endRecentDock::RecentDock beginRecentDock::RecentDock endPlaylistDock::PlaylistDock beginPlaylistDock::PlaylistDock endTimelineDock::TimelineDock beginTimelineDock::TimelineDock endFiltersDock::FiltersDock beginFiltersDock::FiltersDock endKeyframesDock::KeyframesDock beginKeyframesDock::KeyframesDock endEncodeDock::EncodeDock beginEncodeDock::EncodeDock endJobsDock::JobsDock beginJobsDock::JobsDock endMainWindow::readWindowSettings beginMainWindow::readWindowSettings endLeapNetworkListener::start beginMainWindow::MainWindow endDatabase::run Database version is 1FiltersDock::resetQview beginFilterController::loadFilterMetadata reading filter metadata “alpha_adjust” “meta.qml”FilterController::loadFilterMetadata added filter “Alpha Kanal: Anpassen”FilterController::loadFilterMetadata reading filter metadata “alpha_view” “meta.qml”FilterController::loadFilterMetadata added filter “Alpha Kanal: Ansehen”FilterController::loadFilterMetadata reading filter metadata “audio_balance” “meta.qml”FilterController::loadFilterMetadata added filter “Balance”FilterController::loadFilterMetadata reading filter metadata “audio_bandpass” “meta.qml”FilterController::loadFilterMetadata added filter “Bandpassfilter”FilterController::loadFilterMetadata reading filter metadata “audio_basstreble” “meta.qml”FilterController::loadFilterMetadata added filter “Bässe & Höhen”FilterController::loadFilterMetadata reading filter metadata “audio_channelcopy” “meta.qml”FilterController::loadFilterMetadata added filter “Kanal kopieren”FilterController::loadFilterMetadata reading filter metadata “audio_compressor” “meta.qml”FilterController::loadFilterMetadata added filter “Kompressor”FilterController::loadFilterMetadata reading filter metadata “audio_delay” “meta.qml”FilterController::loadFilterMetadata added filter “Delay”FilterController::loadFilterMetadata reading filter metadata “audio_expander” “meta.qml”FilterController::loadFilterMetadata added filter “Expander”FilterController::loadFilterMetadata reading filter metadata “audio_fadein” “meta.qml”FilterController::loadFilterMetadata added filter “Audio einblenden”FilterController::loadFilterMetadata reading filter metadata “audio_fadeout” “meta.qml”FilterController::loadFilterMetadata added filter “Audio ausblenden”FilterController::loadFilterMetadata reading filter metadata “audio_gain” “meta.qml”FilterController::loadFilterMetadata added filter “Verstärkung / Lautstärke”FilterController::loadFilterMetadata reading filter metadata “audio_highpass” “meta.qml”FilterController::loadFilterMetadata added filter “Hochpassfilter”FilterController::loadFilterMetadata reading filter metadata “audio_limiter” “meta.qml”FilterController::loadFilterMetadata added filter “Limiter”FilterController::loadFilterMetadata reading filter metadata “audio_lowpass” “meta.qml”FilterController::loadFilterMetadata added filter “Tiefpassfilter”FilterController::loadFilterMetadata reading filter metadata “audio_mono” “meta.qml”FilterController::loadFilterMetadata added filter “Downmix”FilterController::loadFilterMetadata reading filter metadata “audio_mute” “meta.qml”FilterController::loadFilterMetadata added filter “Stumm”FilterController::loadFilterMetadata reading filter metadata “audio_normalize_1p” “meta.qml”FilterController::loadFilterMetadata added filter “Normalisieren: Ein Durchgang”FilterController::loadFilterMetadata reading filter metadata “audio_normalize_2p” “meta.qml”FilterController::loadFilterMetadata added filter “Normalisieren: Zwei Durchgänge”FilterController::loadFilterMetadata reading filter metadata “audio_notch” “meta.qml”FilterController::loadFilterMetadata added filter “Kerbfilter”FilterController::loadFilterMetadata reading filter metadata “audio_pan” “meta.qml”FilterController::loadFilterMetadata added filter “Panning”FilterController::loadFilterMetadata reading filter metadata “audio_reverb” “meta.qml”FilterController::loadFilterMetadata added filter “Hall”FilterController::loadFilterMetadata reading filter metadata “audio_swapchannels” “meta.qml”FilterController::loadFilterMetadata added filter “Kanäle vertauschen”FilterController::loadFilterMetadata reading filter metadata “bluescreen0r” “meta.qml”FilterController::loadFilterMetadata added filter “Chroma Key: Einfach”FilterController::loadFilterMetadata reading filter metadata “blur” “meta_boxblur.qml”FilterController::loadFilterMetadata added filter “Weichzeichnung”QmlKeyframesMetadata::checkVersion MLT version: “3” Shotcut minimumVersion: “3”FilterController::loadFilterMetadata reading filter metadata “blur” “meta_movit.qml”FilterController::loadFilterMetadata added filter “Weichzeichnung”FilterController::loadFilterMetadata reading filter metadata “brightness” “meta.qml”FilterController::loadFilterMetadata added filter “Helligkeit”FilterController::loadFilterMetadata reading filter metadata “brightness” “meta_movit.qml”FilterController::loadFilterMetadata added filter “Helligkeit”FilterController::loadFilterMetadata reading filter metadata “color” “meta.qml”FilterController::loadFilterMetadata added filter “Farbkorrektur”FilterController::loadFilterMetadata reading filter metadata “color” “meta_frei0r_coloradj.qml”FilterController::loadFilterMetadata added filter “Farbkorrektur”FilterController::loadFilterMetadata reading filter metadata “color” “meta_movit.qml”FilterController::loadFilterMetadata added filter “Farbkorrektur”FilterController::loadFilterMetadata reading filter metadata “contrast” “meta.qml”FilterController::loadFilterMetadata added filter “Kontrast”FilterController::loadFilterMetadata reading filter metadata “contrast” “meta_movit.qml”FilterController::loadFilterMetadata added filter “Kontrast”FilterController::loadFilterMetadata reading filter metadata “crop” “meta.qml”FilterController::loadFilterMetadata added filter “Zuschneiden”FilterController::loadFilterMetadata reading filter metadata “crop” “meta_movit.qml”FilterController::loadFilterMetadata added filter “Zuschneiden”FilterController::loadFilterMetadata reading filter metadata “dust” “meta.qml”FilterController::loadFilterMetadata added filter “Alter Film: Staub”FilterController::loadFilterMetadata reading filter metadata “dynamictext” “meta.qml”FilterController::loadFilterMetadata added filter “Text”FilterController::loadFilterMetadata reading filter metadata “fadein_brightness” “meta.qml”FilterController::loadFilterMetadata added filter “Video einblenden”FilterController::loadFilterMetadata reading filter metadata “fadein_movit” “meta.qml”FilterController::loadFilterMetadata added filter “Video einblenden”FilterController::loadFilterMetadata reading filter metadata “fadeout_brightness” “meta.qml”FilterController::loadFilterMetadata added filter “Video ausblenden”FilterController::loadFilterMetadata reading filter metadata “fadeout_movit” “meta.qml”FilterController::loadFilterMetadata added filter “Video ausblenden”FilterController::loadFilterMetadata reading filter metadata “glow” “meta_frei0r.qml”FilterController::loadFilterMetadata added filter “Glühen”FilterController::loadFilterMetadata reading filter metadata “glow” “meta_movit.qml”FilterController::loadFilterMetadata added filter “Glühen”FilterController::loadFilterMetadata reading filter metadata “grain” “meta.qml”FilterController::loadFilterMetadata added filter “Alter Film: Körnig”FilterController::loadFilterMetadata reading filter metadata “hue_lightness_saturation” “meta.qml”FilterController::loadFilterMetadata added filter “Hue/Lightness/Saturation”FilterController::loadFilterMetadata reading filter metadata “invert” “meta.qml”FilterController::loadFilterMetadata added filter “Farben invertieren”FilterController::loadFilterMetadata reading filter metadata “keyspillm0pup” “meta.qml”FilterController::loadFilterMetadata added filter “Schlüsselfarbschimmer: erweitert”FilterController::loadFilterMetadata reading filter metadata “lenscorrection” “meta.qml”FilterController::loadFilterMetadata added filter “Linsenkorrektur”FilterController::loadFilterMetadata reading filter metadata “lines” “meta.qml”FilterController::loadFilterMetadata added filter “Alter Film: Kratzer”FilterController::loadFilterMetadata reading filter metadata “lut3d” “meta.qml”FilterController::loadFilterMetadata added filter “LUT (3D)”FilterController::loadFilterMetadata reading filter metadata “mask” “meta.qml”FilterController::loadFilterMetadata added filter “Maske”FilterController::loadFilterMetadata reading filter metadata “mirror” “meta.qml”FilterController::loadFilterMetadata added filter “Spiegeln”FilterController::loadFilterMetadata reading filter metadata “mirror” “meta_movit.qml”FilterController::loadFilterMetadata added filter “Spiegeln”FilterController::loadFilterMetadata reading filter metadata “mosaic” “meta.qml”FilterController::loadFilterMetadata added filter “Mosaic”FilterController::loadFilterMetadata reading filter metadata “movit_diffusion” “meta.qml”FilterController::loadFilterMetadata added filter “Diffusion”FilterController::loadFilterMetadata reading filter metadata “oldfilm” “meta.qml”FilterController::loadFilterMetadata added filter “Alter Film: Projektor”FilterController::loadFilterMetadata reading filter metadata “opacity” “meta.qml”FilterController::loadFilterMetadata added filter “Deckkraft”FilterController::loadFilterMetadata reading filter metadata “opacity” “meta_movit.qml”FilterController::loadFilterMetadata added filter “Deckkraft”FilterController::loadFilterMetadata reading filter metadata “rotate” “meta.qml”FilterController::loadFilterMetadata added filter “Drehen und skalieren”QmlKeyframesMetadata::checkVersion MLT version: “3” Shotcut minimumVersion: “3”FilterController::loadFilterMetadata reading filter metadata “saturation” “meta_frei0r.qml”FilterController::loadFilterMetadata added filter “Sättigung”FilterController::loadFilterMetadata reading filter metadata “saturation” “meta_movit.qml”FilterController::loadFilterMetadata added filter “Sättigung”FilterController::loadFilterMetadata reading filter metadata “select0r” “meta.qml”FilterController::loadFilterMetadata added filter “Chroma Key: Erweitert”FilterController::loadFilterMetadata reading filter metadata “sepia” “meta.qml”FilterController::loadFilterMetadata added filter “Sepiatönung”FilterController::loadFilterMetadata reading filter metadata “sharpen” “meta_frei0r.qml”FilterController::loadFilterMetadata added filter “Scharfzeichnung”FilterController::loadFilterMetadata reading filter metadata “sharpen” “meta_movit.qml”FilterController::loadFilterMetadata added filter “Scharfzeichnung”FilterController::loadFilterMetadata reading filter metadata “size_position” “meta_affine.qml”FilterController::loadFilterMetadata added filter “Größe und Position”FilterController::loadFilterMetadata reading filter metadata “size_position” “meta_movit.qml”FilterController::loadFilterMetadata added filter “Größe und Position”FilterController::loadFilterMetadata reading filter metadata “sketch” “meta.qml”FilterController::loadFilterMetadata added filter “Skizze”FilterController::loadFilterMetadata reading filter metadata “smartblur” “meta.qml”FilterController::loadFilterMetadata added filter “Rauschen reduzieren”FilterController::loadFilterMetadata reading filter metadata “spectrum” “meta_spectrum.qml”FilterController::loadFilterMetadata added filter “Visualisierung des Tonspektrums”FilterController::loadFilterMetadata reading filter metadata “spillsuppress” “meta.qml”FilterController::loadFilterMetadata added filter “Schlüsselfarbschimmer: einfach”FilterController::loadFilterMetadata reading filter metadata “spot_remover” “meta.qml”FilterController::loadFilterMetadata added filter “Spot Remover”FilterController::loadFilterMetadata reading filter metadata “stabilize” “meta.qml”FilterController::loadFilterMetadata added filter “Stabilisieren”FilterController::loadFilterMetadata reading filter metadata “tcolor” “meta.qml”FilterController::loadFilterMetadata added filter “Alter Film: Technocolor”FilterController::loadFilterMetadata reading filter metadata “timer” “meta.qml”FilterController::loadFilterMetadata added filter “Timer”FilterController::loadFilterMetadata reading filter metadata “unpremultiply” “meta.qml”FilterController::loadFilterMetadata added filter “Unpremultiply Alpha”FilterController::loadFilterMetadata reading filter metadata “vignette” “meta_movit.qml”FilterController::loadFilterMetadata added filter “Vignettierung”FilterController::loadFilterMetadata reading filter metadata “vignette” “meta_oldfilm.qml”FilterController::loadFilterMetadata added filter “Vignettierung”QmlKeyframesMetadata::checkVersion MLT version: “1.0” Shotcut minimumVersion: “1.0”FilterController::loadFilterMetadata reading filter metadata “wave” “meta.qml”FilterController::loadFilterMetadata added filter “Welle”FilterController::loadFilterMetadata reading filter metadata “waveform” “meta.qml”FilterController::loadFilterMetadata added filter “Audio Waveform Visualization”FilterController::loadFilterMetadata reading filter metadata “webvfx” “meta.qml”FilterController::loadFilterMetadata added filter “HTML überlagern”FilterController::loadFilterMetadata reading filter metadata “webvfx_circular_frame” “meta.qml”FilterController::loadFilterMetadata added filter “Runder Rahmen (HTML)”FilterController::loadFilterMetadata reading filter metadata “webvfx_ruttetraizer” “meta.qml”FilterController::loadFilterMetadata added filter “Rutt-Etra-Izer (HTML)”FilterController::loadFilterMetadata reading filter metadata “webvfx_threejs_text” “meta.qml”FilterController::loadFilterMetadata added filter “3D Text (HTML)”FilterController::loadFilterMetadata reading filter metadata “white” “meta_frei0r.qml”FilterController::loadFilterMetadata added filter “Weißabgleich”FilterController::loadFilterMetadata reading filter metadata “white” “meta_movit.qml”FilterController::loadFilterMetadata added filter “Weißabgleich”
If you can describe what order in which you use the filters and what the settings on, I will attempt to mimic what you’re doing to see if it’s the same for me.
Cheryl_B:
My laptop is a Dell Inspiron 17, Intel Core i7-7500, 16GB Ram, Windows 10 - it should be able to handle it, right?
Your computer should be fine to handle it. Are all of the files on your computer? I know there has been issues with people trying to edit from a USB drive can cause issues. Also make sure those files are not open anywhere else on your computer.
Does your Source fps match up with your Video Mode ?
Does your Audio selection match up with your Audio Channels settings?
Despite what you hear in the Shotcut player, have you tried to export it? Is there sound after exporting?
Thanks for your reply!
I use the filters in the same order as listed above: low pass, high pass, compressor, limiter and gain.
All the files are stored on the computer’s hard drive.
The video mode is set to ‘automatic’ and the audio matches (2 channels).
Now I just exported the project in YouTube format and there is no sound at all.
1 Like
I could not duplicate the issue.
Sorry for the lack of video quality, forgot to set OBS higher for this screen record.
Hi there! Thanks for looking into it.
shotcut
November 28, 2018, 8:11pm
10
I think compressor alone should be able to accomplish the combination of these three. With that said, I was not able to reproduce the problem.
Unlikely. There are a huge number of variables in a digital media project that can combine in ways that can result in bugs that are difficult to reproduce and fix.
Hey, thanks a lot for looking into it!
system
February 21, 2019, 9:43am
12
This topic was automatically closed after 90 days. New replies are no longer allowed.
