Crash/freeze after adding a Text: Rich filter

[HamVideos]

Hi all,

This is my first post on this forum and I’m a beginner with Shotcut.

I experienced this bug already with the previous version, but it happens with the new one as well (21.08.29). What am I missing?

Thanks,
Stephan

[shotcut]

Please state your operating system.
I never experienced this problem. Maybe it just does not work on your system for whatever reason like maybe the GPU or its driver:

Display Method

This setting is only available on Windows and Linux. Shotcut uses OpenGL technology to draw its user interface and display video. OpenGL is typically implemented in the GPU of your computer and its driver in the operating system. These two pieces (Shotcut and the UI library it uses) and the OpenGL implementation need to communicate using a complex protocol. Sometimes, they do not communicate well and have compatibility or interoperability problems. Thus, there are some workarounds: use only s…

[HamVideos]

Sorry for not specifying my hard/software.

OS is Windows 10 Pro 64bit, the GPU is an Intel UHD Graphics 630, so no extra graphic hardware. The CPU is is a i7-8700 and 32GB of RAM

Thanks.

[HamVideos]

I was thinking about a way to enable some kind of debug output, allowing to find the culprit of this bug, since I think my configuration is pretty standard.

Is there a way to produce such output?

[MusicalBox]

If you mean an application log…

You can go to View and click on Application Log…
Save it as a text file that you will then be able drag into a comment here on the forum.

[brian]

@MusicalBox

You can go to View and click on Application Log…

That is good advice. However, if Shotcut crashes and you reopen it to get an application log, a new log will be created. After a crash, DO NOT OPEN SHOTCUT and follow these steps:

1. In the Explorer location bar, enter “%LOCALAPPDATA%” and press Enter.
2. Then look for Meltytech\Shotcut\shotcut-log.txt.
3. Upload the log file so we can inspect it.

[MusicalBox]

@brian

However, if Shotcut crashes and you reopen it to get an application log, a new log will be created

Thanks for the info @brian. I was wondering if it was the case. Now I’ll know.

[HamVideos]

Thanks a lot for the info.

I just tried to create the freeze again, but for whatever reason it just was freezing for maybe 2 Minutes and then the “Text: Rich” filter appeared.

It’s kind of strange that it takes so long, but I didn’t see something special in the log.

I’ll keep an eye on it, since the last time I had this problem, I could easily reproduce this behavior multiple times.

Thanks, Stephan

[HamVideos]

Thanks again for your help.
Unfortunately even the Text: Rich filter doesn’t crash anymore, it’s basically useless for me, because every mouse-click freezes Shotcut for about 2 Minutes.
And because there is no crash, I also don’t see anything in the log that could help to find the culprit.

[Hudson555x]

Let’s try to do a test.

• Start a new project.
• Open Other - Color (pick any color or leave for transparency)
  • Do not transfer to the timeline, stay in Source.
• Select Text:Rich filter
  • Set font color
  • Set font size
  • Select a font
  • Type something like “Do not freeze on me right now”

At what point does Shotcut freeze for you?

[HamVideos]

@Hudson555x

At what point does Shotcut freeze for you?

At [Select Text:Rich filter].

Thanks a lot for your help!

[Hudson555x]

Are you using anti-virus software?

[HamVideos]

Only the one that is built in Win10.

[Hudson555x]

What Display method are you using?

Have you tried changing display methods?

[HamVideos]

I was using DirectX (ANGLE), but tried the others: same result for all of them.
To me this kind freeze has a similar duraion than when trying to access a path that is not mounted.

In the meantime I found another solution than to use the Test: Rich filter.

Thanks anyway!

[Junkyard]

Hi,

I had the same error and I was able to resolve it by launching the program with the option “Run as administrator”.

They must be something wrong with the access rights.