What is needed more than anything else is “steps to reproduce”. And I don’t mean vague general steps. I mean excruciating detail steps that result in a problem. If the steps are provided in an ordered list, that is even better. It is OK if the steps don’t reproduce the problem every time. If I have to follow the steps 10 times to get the error, I can still work with that.
It is impossible for a developer to fix a problem if he can not reproduce the problem on his own computer. When I use Shotcut to edit videos, I don’t experience random crashes. So there are two possible explanations for that:
- You are using Shotcut in a way that I don’t use it.
- There is something different about your environment that Shotcut has trouble with
Also, there is a great thread here with some good advice for requesting help: