.3GP Video not playing

Hi and thank you for this forum.

After many attempts to open up a .3GP laptop recorded video file into Shot Cut. and after trying to convert the file to an .MP4 file, neither will play. Would like to ask if I need to use AVC to convert the file into something else? I am very new to Shot Cut but have heard great things about it. I have watched most all of your videos but without anything playing I can’t practice the little that I’ve learned. (-:

Please find my computer specs below. Thanks for any help you might be able to offer. Sincerely,

SHOT CUT 19.04.30

  • HP Desktop Computer
  • Windows 10
  • 64-bit
  • 8 GB 1 TB Quad core
  • AVC installed

Why did you install a older version?

How/what did you use to convert the file to an MP4?

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