Unable to import Iphone files

so i have the most current version of Shotcut but for some reason i cant import videos/pictures from my iphone. How can i resolve this issue??

What do you mean by Import?

Files are in the computer? Plying OK with a player?
Then, when y ou try Ctrl + O & open one, what happen?

Videos should open fine. Mine from iPhone 7 in HEVC MOV format do. However, iPhone now used HEIF image format (.HEIC), which must be converted to JPEG using some other program. If you use iCloud to download your photos, iCloud does this for you. If you use macOS, then the supplied Preview app lets you convert them.

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