Shotcut keeps crashing when adding to the timeline


#1

Hi, my shotcut keeps crashing.
I can open a file and play it, but when I drag it to the timeline, shotcut crashes (it stops moving for 2 seconds and then shuts down).
It also happens when I click on the “+” (append to the current track) on the timeline and it crashes.

Shotcut version 18.10

Summary

Dell XPS13
Windows 10 Home 64bit
Processor Intel Core i5-6200U
RAM 8GB

Error log event:

Faulting application name: shotcut.exe, version: 0.0.0.0, time stamp: 0x5bbbaf70
Faulting module name: libmlt-6.dll, version: 0.0.0.0, time stamp: 0x5bbbabf0
Exception code: 0xc0000005
Fault offset: 0x000000000000da8c
Faulting process id: 0x3484
Faulting application start time: 0x01d4607d360a7099
Faulting application path: C:\Program Files\Shotcut\shotcut.exe
Faulting module path: C:\Program Files\Shotcut\libmlt-6.dll
Report Id: e540c9b1-35cb-41ba-b769-66733e41ae96
Faulting package full name:
Faulting package-relative application ID:

////////////////

shotcut.exe
0.0.0.0
5bbbaf70
libmlt-6.dll
0.0.0.0
5bbbabf0
c0000005
000000000000da8c
3484
01d4607d360a7099
C:\Program Files\Shotcut\shotcut.exe
C:\Program Files\Shotcut\libmlt-6.dll
e540c9b1-35cb-41ba-b769-66733e41ae96

Additional report:

Version=1
EventType=APPCRASH
EventTime=131836386070068925
ReportType=2
Consent=1
UploadTime=131836386083178479
ReportStatus=268435456
ReportIdentifier=9434064a-e894-4210-bea4-ffa56c2b9174
IntegratorReportIdentifier=e540c9b1-35cb-41ba-b769-66733e41ae96
Wow64Host=34404
NsAppName=shotcut.exe
AppSessionGuid=00003484-0001-0036-9970-0a367d60d401
TargetAppId=W:000682fbd89a7260e6cd14418539d63e7fb30000ffff!00003e7c1c9ac68d53c441bd3f068d054bc1032f6813!shotcut.exe
TargetAppVer=2018//10//08:19:26:40!374bd8!shotcut.exe
BootId=4294967295
TargetAsId=678
UserImpactVector=808465200
IsFatal=1
Response.BucketId=b41ca20da76700b3a356414453f92966
Response.BucketTable=4
Response.LegacyBucketId=1393372896440166758
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=shotcut.exe
Sig[1].Name=Application Version
Sig[1].Value=0.0.0.0
Sig[2].Name=Application Timestamp
Sig[2].Value=5bbbaf70
Sig[3].Name=Fault Module Name
Sig[3].Value=libmlt-6.dll
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5bbbabf0
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=000000000000da8c
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17134.2.0.0.768.101
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=9c50
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=9c508cd75f6e9916bb945c5345012fbf
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=22a3
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=22a3f46ee079b54968be31f0d5fde0d1
UI[2]=C:\Program Files\Shotcut\shotcut.exe
LoadedModule[0]=C:\Program Files\Shotcut\shotcut.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Program Files\AVAST Software\Avast\x64\aswhooka.dll
LoadedModule[3]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[4]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[5]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[6]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[7]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[8]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[9]=C:\WINDOWS\System32\shcore.dll
LoadedModule[10]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[11]=C:\WINDOWS\System32\combase.dll
LoadedModule[12]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[13]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[14]=C:\WINDOWS\System32\advapi32.dll
LoadedModule[15]=C:\WINDOWS\System32\sechost.dll
LoadedModule[16]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[17]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[18]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[19]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[20]=C:\WINDOWS\System32\USER32.dll
LoadedModule[21]=C:\WINDOWS\System32\win32u.dll
LoadedModule[22]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[23]=C:\WINDOWS\System32\profapi.dll
LoadedModule[24]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[25]=C:\WINDOWS\System32\FLTLIB.DLL
LoadedModule[26]=C:\Program Files\Shotcut\Qt5Core.dll
LoadedModule[27]=C:\WINDOWS\System32\ole32.dll
LoadedModule[28]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[29]=C:\Program Files\Shotcut\Qt5Multimedia.dll
LoadedModule[30]=C:\Program Files\Shotcut\Qt5Network.dll
LoadedModule[31]=C:\Program Files\Shotcut\Qt5OpenGL.dll
LoadedModule[32]=C:\Program Files\Shotcut\Qt5Qml.dll
LoadedModule[33]=C:\Program Files\Shotcut\Qt5QuickWidgets.dll
LoadedModule[34]=C:\Program Files\Shotcut\Qt5Sql.dll
LoadedModule[35]=C:\Program Files\Shotcut\Qt5WebKitWidgets.dll
LoadedModule[36]=C:\Program Files\Shotcut\Qt5WebSockets.dll
LoadedModule[37]=C:\Program Files\Shotcut\Qt5Xml.dll
LoadedModule[38]=C:\Program Files\Shotcut\libmlt-6.dll
LoadedModule[39]=C:\Program Files\Shotcut\libmlt+±3.dll
LoadedModule[40]=C:\Program Files\Shotcut\icuin57.dll
LoadedModule[41]=C:\Program Files\Shotcut\icuuc57.dll
LoadedModule[42]=C:\Program Files\Shotcut\libgcc_s_seh-1.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\MPR.dll
LoadedModule[44]=C:\Program Files\Shotcut\libstdc+±6.dll
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LoadedModule[47]=C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
LoadedModule[48]=C:\Program Files\Shotcut\Qt5PrintSupport.dll
LoadedModule[49]=C:\WINDOWS\System32\comdlg32.dll
LoadedModule[50]=C:\Program Files\Shotcut\Qt5MultimediaWidgets.dll
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LoadedModule[63]=C:\Program Files\Shotcut\icudt57.dll
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LoadedModule[65]=C:\Program Files\Shotcut\Qt5WebChannel.dll
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LoadedModule[73]=C:\WINDOWS\system32\dwmapi.dll
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LoadedModule[78]=C:\Program Files\Shotcut\lib\qt5\imageformats\qjpeg.dll
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LoadedModule[92]=C:\Program Files\Shotcut\avcodec-58.dll
LoadedModule[93]=C:\Program Files\Shotcut\avdevice-58.dll
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LoadedModule[99]=C:\Program Files\Shotcut\libmp3lame-0.dll
LoadedModule[100]=C:\Program Files\Shotcut\libopus-0.dll
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LoadedModule[102]=C:\WINDOWS\SYSTEM32\zlib1.dll
LoadedModule[103]=C:\WINDOWS\SYSTEM32\AVICAP32.dll
LoadedModule[104]=C:\Program Files\Shotcut\SDL2.dll
LoadedModule[105]=C:\Program Files\Shotcut\postproc-55.dll
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LoadedModule[108]=C:\WINDOWS\SYSTEM32\MSVFW32.dll
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FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=shotcut.exe
AppPath=C:\Program Files\Shotcut\shotcut.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=657C7EA974543311C963A613A1C89FA8
MetadataHash=751032795

Thanks in advance


#2

Please tell us more about the project you’re working with
How big is the file
what type of file is it
is this a new or old project
does it happen with a new/blank project
is gpu processing enabled


#3

@Paulo This post is a lot to scroll through, could you highlight your event log, then : 2018-10-10_14-44-47

Then we get this:

Summary

Event Log 1
Event Log 2

In the future, you can just put that into a txt file and drag it in here.


#4

Read about the suggestions in the FAQ.
Is it a problem with one file or others like it? How about if you use Open Other > Color and add that to the Timeline.


#6

@D_S

  1. I tried with files with different size, from 50MB to 700MB
  2. .mp4 / .mov
  3. All new projects, I actually haven’t managed to make any projects yet.
  4. About GPU processing, I tried Settings > GPU Effect (on and off); I tried Settings > Display Method > Automatic > OpenGL > DirectX Angle
    I updated the drivers from my graphic card
    Not sure how to check if the GPU processing is enabled (I’m a newbie)

I tried with files from my mobile video and DJI drone, when Shotcut asks me to convert to edit-friendly, I do it.
I had Shotcut version 18.09 and had the same problem and I gave up. Then I saw version 18.10, but the same problem happened.

@Hudson555x
Got it, thanks for the tip!

@ shotcut
I spend several hours on the FAQ, trying different suggestions such as the GPU Effects Experimental, also change the Display settings. I’ve reinstalled Shotcut several times and made sure that it was fully clean.

I tried your suggestion to Open Other > Color, I then dragged it and Add it to the timeline and it crashed both ways.
I also tried with Open Other > Text (it crashes when I add it to the timeline)
If there is no project, I can add a Video Track and an Audio Track, and this shows up in my timeline, but when I add a video, it crashes as well.

Here’s another debug summary, I’m not sure what’s important in it:

Summary

This text will be hidden
[Info ] <Application:: Application> Starting Shotcut version 18.10.08
[Info ] <Application:: Application> Windows version 192
[Info ] <Application:: Application> number of logical cores = 4
[Info ] <Application:: Application> locale = QLocale(English, Latin, UnitedKingdom)
[Info ] <Application:: Application> install dir = “C:/Program Files/Shotcut”
[Info ] <Application:: Application> device pixel ratio = 1
[Debug ] <ShotcutSettings:: log> language “en_GB”
[Debug ] <ShotcutSettings:: log> deinterlacer “onefield”
[Debug ] <ShotcutSettings:: log> external monitor “”
[Debug ] <ShotcutSettings:: log> GPU processing false
[Debug ] <ShotcutSettings:: log> interpolation “nearest”
[Debug ] <ShotcutSettings:: log> video mode “atsc_1080p_30”
[Debug ] <ShotcutSettings:: log> realtime true
[Debug ] <ShotcutSettings:: log> audio channels 2
[Debug ] <ShotcutSettings:: log> display method 16
[Debug ] <MainWindow:: changeTheme> begin
[Debug ] <MainWindow:: changeTheme> end
[Debug ] <MainWindow:: MainWindow> begin
[Debug ] <Mlt::Controller:: Controller> begin
[Warning] mlt_repository_init: failed to dlopen C:\Program Files\Shotcut\lib\mlt/libmltgtk2.dll (“C:\Program Files\Shotcut\lib\mlt\libmltgtk2.dll”: The specified procedure could not be found.)
[Warning] mlt_repository_init: failed to dlopen C:\Program Files\Shotcut\lib\mlt/libmltjackrack.dll (“C:\Program Files\Shotcut\lib\mlt\libmltjackrack.dll”: The specified procedure could not be found.)
[Warning] mlt_repository_init: failed to dlopen C:\Program Files\Shotcut\lib\mlt/libmltxml.dll (“C:\Program Files\Shotcut\lib\mlt\libmltxml.dll”: The specified procedure could not be found.)
[Debug ] <Mlt::Controller: :Controller> end
[Debug ] <Mlt::GLWidget:: GLWidget> begin
[Debug ] <Mlt::GLWidget:: GLWidget> end
[Debug ] <MainWindow:: setupSettingsMenu> begin
[Warning] [ 0xa6ba920] The DeckLink drivers not installed.
[Debug ] <MainWindow:: setupSettingsMenu> end
[Debug ] <MainWindow:: readPlayerSettings> begin
[Debug ] <MainWindow:: setAudioChannels> 2
[Debug ] <Mlt::Controller:: setAudioChannels> 2
[Debug ] <MainWindow:: readPlayerSettings> end
[Debug ] <MainWindow:: configureVideoWidget> begin
[Debug ] <MainWindow:: setProfile> “atsc_1080p_30”
[Debug ] <Mlt::Controller:: setProfile> setting to profile “atsc_1080p_30”
[Debug ] <MainWindow:: setAudioChannels> 2
[Debug ] <Mlt::Controller:: setAudioChannels> 2
[Debug ] <MainWindow:: configureVideoWidget> end
[Debug ] <ScopeController:: ScopeController> begin
[Debug ] <ScopeWidget:: ScopeWidget> begin true
[Debug ] <ScopeWidget:: ScopeWidget> end
[Debug ] begin
[Debug ] end
[Debug ] <ScopeDock:: ScopeDock> begin
[Debug ] <ScopeDock:: ScopeDock> end
[Debug ] <ScopeWidget:: ScopeWidget> begin true
[Debug ] <ScopeWidget:: ScopeWidget> end
[Debug ] <AudioPeakMeterScopeWidget:: AudioPeakMeterScopeWidget> begin
[Debug ] <AudioPeakMeterScopeWidget:: AudioPeakMeterScopeWidget> end
[Debug ] <ScopeDock:: ScopeDock> begin
[Debug ] <ScopeDock:: ScopeDock> end
[Debug ] <ScopeWidget:: ScopeWidget> begin true
[Debug ] <ScopeWidget:: ScopeWidget> end
[Debug ] <AudioSpectrumScopeWidget:: AudioSpectrumScopeWidget> begin
[Debug ] <AudioSpectrumScopeWidget:: AudioSpectrumScopeWidget> end
[Debug ] <ScopeDock:: ScopeDock> begin
[Debug ] <ScopeDock:: ScopeDock> end
[Debug ] <ScopeWidget:: ScopeWidget> begin true
[Debug ] <ScopeWidget:: ScopeWidget> end
[Debug ] <AudioWaveformScopeWidget:: AudioWaveformScopeWidget> begin
[Debug ] <AudioWaveformScopeWidget:: AudioWaveformScopeWidget> end
[Debug ] <ScopeDock:: ScopeDock> begin
[Debug ] <ScopeDock:: ScopeDock> end
[Debug ] <ScopeController:: ScopeController> end
[Debug ] <RecentDock:: RecentDock> begin
[Debug ] <RecentDock:: RecentDock> end
[Debug ] <PlaylistDock:: PlaylistDock> begin
[Debug ] <PlaylistDock:: PlaylistDock> end
[Debug ] <TimelineDock:: TimelineDock> begin
[Debug ] <TimelineDock:: TimelineDock> end
[Debug ] <FiltersDock:: FiltersDock> begin
[Debug ] <FiltersDock:: FiltersDock> end
[Debug ] <KeyframesDock:: KeyframesDock> begin
[Debug ] <KeyframesDock:: KeyframesDock> end
[Debug ] <EncodeDock:: EncodeDock> begin
[Debug ] <EncodeDock:: EncodeDock> end
[Debug ] <JobsDock:: JobsDock> begin
[Debug ] <JobsDock:: JobsDock> end
[Debug ] <MainWindow:: readWindowSettings> begin
[Debug ] <MainWindow:: readWindowSettings> end
[Debug ] <LeapNetworkListener:: start> begin
[Debug ] <MainWindow:: MainWindow> end
[Debug ] <Database: :run> Database version is 1
[Debug ] <Mlt::GLWidget:: initializeGL> begin
[Info ] <Mlt::GLWidget: :initializeGL> OpenGL vendor “Google Inc.”
[Info ] <Mlt::GLWidget:: initializeGL> OpenGL renderer “ANGLE (?=??? Direct3D11 vs_5_0 ps_5_0)”
[Info ] <Mlt::GLWidget:: initializeGL> OpenGL threaded? false
[Info ] <Mlt::GLWidget:: initializeGL> OpenGL ES? true
[Debug ] <Mlt:: GLWidget::initializeGL> end
[Debug ] <FiltersDock:: resetQview> begin
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “alpha_adjust” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Alpha Channel: Adjust”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “alpha_view” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Alpha Channel: View”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_balance” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Balance”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_bandpass” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_basstreble” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_channelcopy” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Copy Channel”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_compressor” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_delay” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_expander” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_fadein” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Fade In Audio”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_fadeout” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Fade Out Audio”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_gain” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Gain / Volume”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_highpass” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_limiter” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_lowpass” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_mono” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Downmix”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_mute” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Mute”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_normalize_1p” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Normalize: One Pass”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_normalize_2p” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Normalize: Two Pass”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_notch” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_pan” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Pan”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_reverb” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “audio_swapchannels” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Swap Channels”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “bluescreen0r” “meta.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Chroma Key: Simple”
[Debug ] <FilterController:: loadFilterMetadata> reading filter metadata “blur” “meta_boxblur.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Blur”
[Debug ] MLT version: “3” Shotcut minimumVersion: “3”
[Debug ] reading filter metadata “blur” “meta_movit.qml”
[Debug ] added filter “Blur”
[Debug ] reading filter metadata “brightness” “meta.qml”
[Debug ] added filter “Brightness”
[Debug ] reading filter metadata “brightness” “meta_movit.qml”
[Debug ] added filter “Brightness”
[Debug ] reading filter metadata “color” “meta.qml”
[Debug ] added filter “Color Grading”
[Debug ] reading filter metadata “color” “meta_frei0r_coloradj.qml”
[Debug ] added filter “Color Grading”
[Debug ] reading filter metadata “color” “meta_movit.qml”
[Debug ] added filter “Color Grading”
[Debug ] reading filter metadata “contrast” “meta.qml”
[Debug ] added filter “Contrast”
[Debug ] reading filter metadata “contrast” “meta_movit.qml”
[Debug ] added filter “Contrast”
[Debug ] reading filter metadata “crop” “meta.qml”
[Debug ] added filter “Crop”
[Debug ] reading filter metadata “crop” “meta_movit.qml”
[Debug ] added filter “Crop”
[Debug ] reading filter metadata “dust” “meta.qml”
[Debug ] added filter “Old Film: Dust”
[Debug ] reading filter metadata “dynamictext” “meta.qml”
[Debug ] added filter “Text”
[Debug ] reading filter metadata “fadein_brightness” “meta.qml”
[Debug ] added filter “Fade In Video”
[Debug ] reading filter metadata “fadein_movit” “meta.qml”
[Debug ] added filter “Fade In Video”
[Debug ] reading filter metadata “fadeout_brightness” “meta.qml”
[Debug ] added filter “Fade Out Video”
[Debug ] reading filter metadata “fadeout_movit” “meta.qml”
[Debug ] added filter “Fade Out Video”
[Debug ] reading filter metadata “glow” “meta_frei0r.qml”
[Debug ] added filter “Glow”
[Debug ] reading filter metadata “glow” “meta_movit.qml”
[Debug ] added filter “Glow”
[Debug ] reading filter metadata “grain” “meta.qml”
[Debug ] added filter “Old Film: Grain”
[Debug ] reading filter metadata “hue_lightness_saturation” “meta.qml”
[Debug ] added filter “Hue/Lightness/Saturation”
[Debug ] reading filter metadata “invert” “meta.qml”
[Debug ] added filter “Invert Colors”
[Debug ] reading filter metadata “keyspillm0pup” “meta.qml”
[Debug ] added filter “Key Spill: Advanced”
[Debug ] reading filter metadata “lenscorrection” “meta.qml”
[Debug ] added filter “Lens Correction”
[Debug ] reading filter metadata “lines” “meta.qml”
[Debug ] added filter “Old Film: Scratches”
[Debug ] reading filter metadata “lut3d” “meta.qml”
[Debug ] added filter “LUT (3D)”
[Debug ] reading filter metadata “mask” “meta.qml”
[Debug ] added filter “Mask”
[Debug ] reading filter metadata “mirror” “meta.qml”
[Debug ] added filter “Mirror”
[Debug ] reading filter metadata “mirror” “meta_movit.qml”
[Debug ] added filter “Mirror”
[Debug ] reading filter metadata “mosaic” “meta.qml”
[Debug ] added filter “Mosaic”
[Debug ] reading filter metadata “movit_diffusion” “meta.qml”
[Debug ] added filter “Diffusion”
[Debug ] reading filter metadata “oldfilm” “meta.qml”
[Debug ] added filter “Old Film: Projector”
[Debug ] reading filter metadata “opacity” “meta.qml”
[Debug ] added filter “Opacity”
[Debug ] reading filter metadata “opacity” “meta_movit.qml”
[Debug ] added filter “Opacity”
[Debug ] reading filter metadata “rotate” “meta.qml”
[Debug ] added filter “Rotate and Scale”
[Debug ] MLT version: “3” Shotcut minimumVersion: “3”
[Debug ] reading filter metadata “saturation” “meta_frei0r.qml”
[Debug ] <FilterController:: loadFilterMetadata> added filter “Saturation”
[Debug ] reading filter metadata “saturation” “meta_movit.qml”
[Debug ] added filter “Saturation”
[Debug ] reading filter metadata “select0r” “meta.qml”
[Debug ] added filter “Chroma Key: Advanced”
[Debug ] reading filter metadata “sepia” “meta.qml”
[Debug ] added filter “Sepia Tone”
[Debug ] reading filter metadata “sharpen” “meta_frei0r.qml”
[Debug ] added filter “Sharpen”
[Debug ] reading filter metadata “sharpen” “meta_movit.qml”
[Debug ] added filter “Sharpen”
[Debug ] reading filter metadata “size_position” “meta_affine.qml”
[Debug ] added filter “Size and Position”
[Debug ] reading filter metadata “size_position” “meta_movit.qml”
[Debug ] added filter “Size and Position”
[Debug ] reading filter metadata “sketch” “meta.qml”
[Debug ] added filter “Sketch”
[Debug ] reading filter metadata “smartblur” “meta.qml”
[Debug ] added filter “Reduce Noise”
[Debug ] reading filter metadata “spectrum” “meta_spectrum.qml”
[Debug ] added filter “Audio Spectrum Visualization”
[Debug ] reading filter metadata “spillsuppress” “meta.qml”
[Debug ] added filter “Key Spill: Simple”
[Debug ] reading filter metadata “stabilize” “meta.qml”
[Debug ] added filter “Stabilize”
[Debug ] reading filter metadata “tcolor” “meta.qml”
[Debug ] added filter “Old Film: Technocolor”
[Debug ] reading filter metadata “timer” “meta.qml”
[Debug ] added filter “Timer”
[Debug ] reading filter metadata “unpremultiply” “meta.qml”
[Debug ] added filter “Unpremultiply Alpha”
[Debug ] reading filter metadata “vignette” “meta_movit.qml”
[Debug ] added filter “Vignette”
[Debug ] reading filter metadata “vignette” “meta_oldfilm.qml”
[Debug ] added filter “Vignette”
[Debug ] <QmlKeyframesMetadata: :checkVersion> MLT version: “1.0” Shotcut minimumVersion: “1.0”
[Debug ] reading filter metadata “wave” “meta.qml”
[Debug ] added filter “Wave”
[Debug ] reading filter metadata “webvfx” “meta.qml”
[Debug ] added filter “Overlay HTML”
[Debug ] reading filter metadata “webvfx_circular_frame” “meta.qml”
[Debug ] added filter “Circular Frame (HTML)”
[Debug ] reading filter metadata “webvfx_ruttetraizer” “meta.qml”
[Debug ] added filter “Rutt-Etra-Izer (HTML)”
[Debug ] reading filter metadata “webvfx_threejs_text” “meta.qml”
[Debug ] added filter “3D Text (HTML)”
[Debug ] reading filter metadata “white” “meta_frei0r.qml”
[Debug ] added filter “White Balance”
[Debug ] reading filter metadata “white” “meta_movit.qml”
[Debug ] added filter “White Balance”
[Info ] <MainWindow:: showStatusMessage> “Checking for upgrade…”
[Warning] <> libpng warning: iCCP: profile ‘icc’: 'RGB ': RGB color space not permitted on grayscale PNG
[Debug ] “C:/Users/paulo/AppData/Local/Meltytech/Shotcut/untitled.mlt”
[Debug ] <MltXmlChecker: :MltXmlChecker> decimal point ‘.’
[Debug ] begin
[Debug ] end
[Debug ] <MainWindow:: onUpgradeCheckFinished> response: “{\n “version_number”: 181008,\n “version_string”: “18.10.08”,\n “url”: “https:// shotcut. org/blog/new-release-181008/”\n}\n”
[Info ] <MainWindow:: showStatusMessage> “You are running the latest version of Shotcut.”
[Debug ] Disconnected from Leap Motion
[Debug ] Leap Motion WebSocket error: “Connection refused”


#7

What about the PC you’re using can you tell us more about it as well and what OS you’re using?


#8

Dell XPS13
Windows 10 Home 64bit
Processor Intel Core i5-6200U
RAM 8GB


#9

Whats the resolution on the files? I know my laptop isn’t much older than that and it chokes on 4k stuff.


#10

The highest resolution I have for the videos is 1080p.
What is strange is that wife has the same Dell XPS 13 but she has Windows 10 Pro and I have I have Windows 10 Home. It works fine on her laptop but not on mine.
I really have no clue what’s the difference. Got all the windows updates and drivers updated as well.


#11

Sounds like that system is incompatible with Shotcut. Windows 10 has different drivers than Windows 7. It works for some and not others. No, I cannot fix it. Maybe if you send me your computer, but not still not guaranteed then.


#12

Ok I understand, well thank you all for your time spend on this!
let’s see how it goes in the future with new Shotcut versions and Windows 10 updates, hopefully it will work at some point in the future.


#13

The following advice is probably no use to you because it’s most likely too obvious - but I’ll mention it anyway.

Are you running two instances of SC? It’s VERY easily done, I’ve done it many times just by double-clicking the SC icon on my Windows taskbar, instead of single-clicking.

I have spent several wasted half-hours wondering why SC crashes all over the place before looking at the taskbar and seeing I have accidentally started SC twice.

I’m just posting this in the unlikely event that this was causing your problem. I have an almost identical setup to yours.