Shotcut crashes on start in Linux - 22.06.23 problem?

Bug
#1

What is your operating system?
Kubuntu 18.04

What is your Shotcut version (see Help > About Shotcut)? Is it 32-bit?
All this week it has been “Latest Version”
I am assuming it is now 22.06.23
(This information is now inaccessible)

Can you repeat the problem? If so, what are the steps?

Option 1;
Right click on any .mkv file
Click “Open with Shotcut”
Shotcut logo appears in the activity bar, wit a spinning-circle throbber, for about one second, then vanishes.

Option 2;
Click on any known-good .mlt file.
Shotcut logo appears in the activity bar, wit a spinning-circle throbber, for about one second, then vanishes.

Option 3;
Click on “Shotcut current” in the Application Launcher.
Shotcut logo appears in the activity bar, wit a spinning-circle throbber, for about one second, then vanishes.

This is not the first time this bug has occurred; it happened a few months ago, when a new version of Shotcut was introduced (my system is set up for automatic update to the latest version), then corrected itself a few days later when the next version was released.

The same bug and prompt fix occurred about a year ago, when major changes where happening in Shotcut.

3 Likes
Can't start shotcut anymore - version `GLIBC_2.29' not found
Version 22.06 AppImage- won't run, throws GLIBC errors
#2

Etou com problema de acessar o shotcut pelo ubuntu 18.04
bug total no shotcut

#3

“I’m having problem accessing shotcut on ubuntu 18.04
total bug in shotcut”

Google translate from Portuguese

1 Like
#4

It is no longer compatible with that old version of Ubuntu, and I will not be addressing this other than to update the web site. Use the previous version until you can upgrade the OS.

1 Like
#5

Thank you.

This is completely understandable.

I would have been up to a newer Ubuntu ages ago, except for a difficult corrupted GRUB problem. :frowning_face:

I’ll try it with 20.04 as soon as I can.

#6

Sua melhor solução será atualizar seu sistema operacional para a versão mais recente - Ubuntu 22.04

#7

Hi @kagsundaram good to see you again! An option for fast testing or emergency rendering is to make a bootable USB drive from the Linux Mint 20.3 ISO. It derives from Ubuntu 20.04. UNetbootin can burn the drive from the ISO. I can run, edit, and export with Shotcut AppImage from an entirely LiveUSB session. Maybe that could let you use the new version of Shotcut until Ubuntu is upgraded.

#8

In case you are using snap and affected by this

This from Snap Proxy docs is the only way to pin a revision: Snap overrides | Snap Store Proxy documentation

But that is not simple or convenient. You can revert to a specific revision:

The revision for v22.04.25 is 692. So,
sudo snap revert --revision=692 shotcut

To prevent it from upgrading one idea is to make a daily cron job to run that.

#9

This is useful info - thank you. However, if I try this, it fails saying the revision is not available.

And if I try sudo snap install --revision=692 shotcut, I get a message error: cannot install "shotcut": Access by specifying a revision is not allowed for this Snap.

I don’t really want to upgrade from 18.04 until Canonical stops supporting it. Does that mean I can’t use shotcut?

Thanks in advance for any advice.

#10

I guess this is the reason, and you can try revert:

You can also download an older non-snap version from Release v22.04.25 · mltframework/shotcut · GitHub

#11

Thank you so much - I have downloaded this version and it works fine.

Problem solved!

#12

I uploaded new snap, AppImage, and portable builds compatible with Ubuntu 18.04, Mint 19, and the like.