New file isn't appearing during export

[Pon_Pata]

Hello!

I’ve been using Shotcut for a long time but since recent updates (There were 2 updates since then), it was impossible for me to export any new videos.

I don’t have any idea how I can fix the issue, it would be appreciated if explanation would be easy to understand.

Those are the logs:

[h264_qsv @ 000001b8ce9fed00] Encoder: input is system memory surface
[h264 @ 000001b8ceaa2440] Reinit context to 656x864, pix_fmt: yuv420p
[h264 @ 000001b8cee1c640] Reinit context to 656x864, pix_fmt: yuv420p
[h264 @ 000001b8d43af0c0] Reinit context to 656x864, pix_fmt: yuv420p
[producer avformat] audio: total_streams 1 max_stream 1 total_channels 1 max_channels 1
[AVIOContext @ 000001b8cea09e00] Statistics: 635598 bytes read, 2 seeks
[chain avformat-novalidate] C:/Users/Radzimir/Desktop/Radzimir/OBS Pog/Films/PvZ Heroes - Scenes/31-2 Zch.m4v
checking VFR: pkt.duration 3000
[filter swresample] 1(mono) f32le 44100Hz → 2(stereo) f32le 48000Hz
[h264 @ 000001b8d459a900] Reinit context to 656x864, pix_fmt: yuv420p
[h264_qsv @ 000001b8ce9fed00] Initialized an internal MFX session using hardware accelerated implementation
[h264_qsv @ 000001b8ce9fed00] Using the constant quantization parameter (CQP) ratecontrol method
[h264_qsv @ 000001b8ce9fed00] profile: avc high; level: 40
[h264_qsv @ 000001b8ce9fed00] GopPicSize: 125; GopRefDist: 4; GopOptFlag: closed ; IdrInterval: 0
[h264_qsv @ 000001b8ce9fed00] TargetUsage: 5; RateControlMethod: CQP
[h264_qsv @ 000001b8ce9fed00] QPI: 18; QPP: 23; QPB: 30
[h264_qsv @ 000001b8ce9fed00] NumSlice: 1; NumRefFrame: 2
[h264_qsv @ 000001b8ce9fed00] RateDistortionOpt: OFF
[h264_qsv @ 000001b8ce9fed00] RecoveryPointSEI: OFF
[h264_qsv @ 000001b8ce9fed00] VDENC: unknown
[h264_qsv @ 000001b8ce9fed00] Entropy coding: CABAC; MaxDecFrameBuffering: 2
[h264_qsv @ 000001b8ce9fed00] NalHrdConformance: OFF; SingleSeiNalUnit: ON; VuiVclHrdParameters: OFF VuiNalHrdParameters: OFF
[h264_qsv @ 000001b8ce9fed00] FrameRateExtD: 1; FrameRateExtN: 25
[h264_qsv @ 000001b8ce9fed00] IntRefType: 0; IntRefCycleSize: 0; IntRefQPDelta: 0
[h264_qsv @ 000001b8ce9fed00] MaxFrameSize: 783360; MaxSliceSize: 0;
[h264_qsv @ 000001b8ce9fed00] BitrateLimit: ON; MBBRC: OFF; ExtBRC: unknown
[h264_qsv @ 000001b8ce9fed00] Trellis: auto
[h264_qsv @ 000001b8ce9fed00] RepeatPPS: OFF; NumMbPerSlice: 0; LookAheadDS: 2x
[h264_qsv @ 000001b8ce9fed00] AdaptiveI: unknown; AdaptiveB: unknown; BRefType: offMinQPI: 0; MaxQPI: 0; MinQPP: 0; MaxQPP: 0; MinQPB: 0; MaxQPB: 0
[h264_qsv @ 000001b8ce9fed00] DisableDeblockingIdc: 0
[h264_qsv @ 000001b8ce9fed00] PRefType: default
[h264_qsv @ 000001b8ce9fed00] TransformSkip: unknown
[h264_qsv @ 000001b8ce9fed00] IntRefCycleDist: 0
[h264_qsv @ 000001b8ce9fed00] LowDelayBRC: unknown
[h264_qsv @ 000001b8ce9fed00] MaxFrameSizeI: 0; MaxFrameSizeP: 0
[consumer avformat] Could not open ‘C:/Users/Radzimir/Desktop/Radzimir/OBS Pog/Films/PvZ Heroes - Videos/PvZ Heroes - Zombies CP 31.mp4’
[aac @ 000001b8cea0b080] Qavg: nan

Failed with exit code 1

[Austin]

@Pon_Pata

[consumer avformat] Could not open ‘C:/Users/Radzimir/Desktop/Radzimir/OBS Pog/Films/PvZ Heroes - Videos/PvZ Heroes - Zombies CP 31.mp4’

Is this file missing? If it is there, maybe Shotcut is not allowed to read it because of Windows Protected Folders:

Export fails with "[consumer avformat] Could not open"

Thank you for replying with that excellent workaround! https://support.microsoft.com/en-us/help/4046851/windows-10-allow-blocked-app-windows-security And from Protect important folders with controlled folder access on microsoft.com: Protected folders are specified when controlled folder access is configured. Typically, commonly used folders, such as those used for documents, pictures, downloads, and so on, are included in the list of controlled folders.

[Pon_Pata]

That’s the thing it doesn’t create a file at all, I checked whenever I had it somewhere but nope.

I know normally a file should been created once you start exporting but it just doesn’t do it for some reason which results in error.

[brian]

@Pon_Pata

That’s the thing it doesn’t create a file at all, I checked whenever I had it somewhere but nope.

I suggest to try to export to a different folder. You could also try to run Shotcut as Administrator (as a test).

[Pon_Pata]

So I did try exporting to different folders, with and without running Shortcut as Administrator, unfortunately it seems it yields same results no matter what.

[Austin]

A different folder that isn’t on the Desktop? Such as C:\Temp

[Elusien]

Have you tried exporting without using the Hardware Encoder? Does that work?

[Pon_Pata]

I did try it out a couple of time without Hardware Encoder and it still end up not working.

[Austin]

Was the export being written to somewhere other than the Desktop folder (or a subfolder of it)? The desktop is most likely protected as the linked post above shows. Or perhaps anti-virus isn’t allowing writes there.