I can't add contents to projects

[Fla]

I’ve just downloaded ShotCut for the fisrt time on windows 10 pro; I can’t add or open any contents to the projects, I’ve tried with mp4 and jpg:

could you tell me why? Thank you very much

[DRM]

That screenshot doesn’t really show anything.
You say you can’t add or open anything. What happens when you try to add or open video or images?

[Fla]

Shotcut don’t add to the project and don’t open the clip, and says “impossibile aprire:::” , i.e. “impossible to open…” (I have the italian version)

[DRM]

@Fla

says “impossibile aprire:::” , i.e. “impossible to open…”

Can you post a screenshot of that?

[Fla]

[Hudson555x]

Try putting your media on drives other than A or B.
Can you load all of your files from a different drive?

[Fla]

from C it’s the same…

[Hudson555x]

Is the file open in another program?

I do see you have two instances of Shotcut open.

Can you get the file to play or show in video player like VLC?

[Fla]

I’ve tried with many files, not opened in other programs, all of them I can play with video players, all of them I can’t open in Shotcut. I’m desperate!