How to avoid crashs?

[AndreasM82]

Hi, I am new in working with shotcut.

First I started using it on windows 10 on an HP laptop. I opened the software, dropped some small video clips on the timeline.Moved them. Crash.
I tried some simple things with filters. Crash.

Then I decided to use it on the newest Ubuntu 24.10 LTS version on an older PC. I moved a clip on the timeline, wanted to hit the free space (ripple) on the timeline to delete it - it crashs. Opened again. Crash.

I wonder why the program only closes without any message. And no crash reports.

How to avoid those crashes? Is there a list of things which I should not do?

How to create a crash report in shotcut?

[Ar_D]

@AndreasM82

How to avoid those crashes?

Your System specifications?

@AndreasM82

How to create a crash report in shotcut?

Shortcut keeps crashing where can I get the crash log?

The crash reporting feature is this forum - thanks for all our volunteers! In many cases there is a clue in the application log after the crash. To find the application log, choose: Settings > App Data Directory > Show from the menu. Steps: Open Shotcut Open your project Observe crash Open shotcut-log.txt from the App Data Directory Upload the log to this forum along with any other information you can provide Whenever you have a problem with Shotcut, it is good the provide as much informati…

Shotcut - Frequently Asked Questions

[alex007]

Hi,
maybe you run out of memory. You are probably using an old PC because you did have Windows 10 installed.
For FHD videos 8 GB Ram is minimum and for 4K videos 16 GB Ram is minimum.

[Ar_D]

@alex007

PC because you did have Windows 10 installed.

I mean I still have windows 10 on a powerful machine… How does that mean windows 10 can be only on old machines?

I mean correct guess that his machine might be not compatible, but windows version does not define system specs…

[alex007]

I do not know if Win10 is supported flawless with a new version.
What I do know is significant available RAM is key to smooth video editing.

[Ar_D]

It is still… And what you said exactly in this reply was my whole point, putting windows version was pointless…
Old pc != win 10

[AndreasM82]

Hi together, thank you for the replys.

First some details about windows 10 system.
Windows version 22H2
Prozessor AMD Ryzen 5 2500U with Radeon Vega Mobile Gfx, 2000 MHz, 4 Kern(e), 8 logische(r) Prozessor(en)
Systemmodell HP 255 G7 Notebook PC
RAM 24GB (I think that should be enough

RAM is not a problem I think. If running shotcut, only 2 or 3 GB are used. I added memory in the last month but now I see that is was not really needed for my projects.

I will try to reproduce crash in the next time. But now I prefer using it on my PC with ubuntu because there I have a bigger working screen. Details will follow…

[Hudson555x]

From the information you provided, this might be your computer specs from the HP website. https://www.hp.com/us-en/shop/pdp/hp-255-g7-notebook-pc

Assuming your Laptop has no working issues. Although your main drive is a spinning hard drive, unless you have some other model or upgraded to a SDD drive. SSD’s are so much more faster than a spinning hard drive.

Let’s focus on your video specifications.

1. Open a new project and bring in your video.

2. Click Properties

Upload this text (.txt) file by dragging and dropping it into this reply window.

Is the video file on your computer or an external hard drive? If on an external drive, have you tried a different drive?

What happens exactly when you say crash? Does the program close down, or something else?

How was the video file created? Cell phone, Screen recorder, Video camera, etc.

[Ar_D]

@AndreasM82

RAM 24GB (I think that should be enough

I don’t know how you did that because your processor only supports 16GB ram at max capacity… Perhaps magic ?

[AndreasM82]

Yes magic. The laptop originally was delivered with 8GB RAM. Then I ordered another 8 GB RAM Module ( 8 GB Ddr4 2400 MHz) and since then the taskmanager shows 24 GB in total.

I also checked RAM with memtest and it shows no errors. But sometimes the laptop freezes (Once every 2 weeks…) . Mostly if I am on youtube and want to start a new video. But this is now offtopic here

[Ar_D]

I believe it’s page pool, basically using your hard drive as ram… It’s slower, and may result in crashes. And since you have a hdd, it’s way slower than what it should be…

I believe it could be the reason of the crashes? Not sure though…

[Ar_D]

@AndreasM82

this is now offtopic here

This could also end up In finding the actual problem…
Because as far as I know with my Unga bunga caveman math 8+8=24 is incorrect, it should be 16 if I am right. Perhaps mathematical wizardry ?
Didn’t know math 2.0 was dropped recently…