Green screen

Every time I transfer a movie from my computer, it’s arrives totally hidden on a grren background, in the video viewing screen.
How to sove the problem?
( it does not work with the filter option:“chromatic key^”.
Thak you.
Mike33

https://shotcut.org/FAQ/#all-i-see-is-white-or-green-instead-of-video-and-i-know-there-is-video-in-this-file
image

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