Fail to make proxy

What is your operating system?
Mac OS BIG SUR 11.7.10

What is your Shotcut version (see Help > About Shotcut)?
24.01.31

Can you repeat the problem? If so, what are the steps?
I select a video shot from my iPhone in my Timeline, go to properties, ask to create a proxy and then it fails…
the hardware encoder is turned off.
I have no idea what’s wrong…
thanks in advance for your help

Right click on the job that failed and copy the output from View log and paste/attach it here.

ffmpeg version n6.1.1-1-g61b88b4dda Copyright (c) 2000-2023 the FFmpeg developers
built with Apple clang version 14.0.0 (clang-1400.0.29.202)
configuration: --disable-static --disable-doc --enable-gpl --enable-version3 --enable-shared --enable-runtime-cpudetect --enable-libtheora --enable-libvorbis --enable-libmp3lame --enable-libx264 --enable-libx265 --enable-libvpx --enable-libopus --enable-libzimg --enable-libdav1d --enable-libaom --disable-decoder=libaom_av1 --enable-libwebp --enable-libvmaf --enable-libjack --prefix=build-x86_64 --enable-cross-compile --arch=x86_64 --enable-x86asm --cc=‘clang -arch x86_64’
libavutil 58. 29.100 / 58. 29.100
libavcodec 60. 31.102 / 60. 31.102
libavformat 60. 16.100 / 60. 16.100
libavdevice 60. 3.100 / 60. 3.100
libavfilter 9. 12.100 / 9. 12.100
libswscale 7. 5.100 / 7. 5.100
libswresample 4. 12.100 / 4. 12.100
libpostproc 57. 3.100 / 57. 3.100
Input #0, mov,mp4,m4a,3gp,3g2,mj2, from ‘/Users/seb/Documents/ITHAK/ALBUMS/PILLS FOR TECHNO SAPIENS/VIDEOS/CLIPS/Clip Fifi/Idée 5 Fifi/shooting musiciens/Seb/IMG_0189.MOV’:
Metadata:
major_brand : qt
minor_version : 0
compatible_brands: qt
creation_time : 2024-02-06T22:36:20.000000Z
com.apple.quicktime.make: Apple
com.apple.quicktime.model: iPhone 12 Pro
com.apple.quicktime.software: 17.0.3
com.apple.quicktime.creationdate: 2024-02-06T23:36:20+0100
Duration: 00:01:00.64, start: 0.000000, bitrate: 10484 kb/s
Stream #0:00x1: Video: hevc (Main 10), 1 reference frame (hvc1 / 0x31637668), yuv420p10le(tv, bt2020nc/bt2020/arib-std-b67, left), 1920x1080 (1920x1088), 10253 kb/s, 30 fps, 30 tbr, 600 tbn (default)
Metadata:
creation_time : 2024-02-06T22:36:20.000000Z
handler_name : Core Media Video
vendor_id : [0][0][0][0]
encoder : HEVC
Side data:
DOVI configuration record: version: 1.0, profile: 8, level: 4, rpu flag: 1, el flag: 0, bl flag: 1, compatibility id: 4
displaymatrix: rotation of -180.00 degrees
Stream #0:10x2: Audio: aac (LC) (mp4a / 0x6134706D), 44100 Hz, stereo, fltp, 180 kb/s (default)
Metadata:
creation_time : 2024-02-06T22:36:20.000000Z
handler_name : Core Media Audio
vendor_id : [0][0][0][0]
Stream #0:20x3: Data: none (mebx / 0x7862656D), 0 kb/s (default)
Metadata:
creation_time : 2024-02-06T22:36:20.000000Z
handler_name : Core Media Metadata
Stream #0:30x4: Data: none (mebx / 0x7862656D), 1 kb/s (default)
Metadata:
creation_time : 2024-02-06T22:36:20.000000Z
handler_name : Core Media Metadata
Stream #0:40x5: Data: none (mebx / 0x7862656D), 35 kb/s (default)
Metadata:
creation_time : 2024-02-06T22:36:20.000000Z
handler_name : Core Media Metadata
[out#0/mp4 @ 0x7ff56e0097c0] Adding streams from explicit maps…
[vost#0:0/libx264 @ 0x7ff56e00da00] Created video stream from input stream 0:0
[Parsed_scale_0 @ 0x7ff56e00e880] w:-2 h:360 flags:‘’ interl:0
[aost#0:1/ac3 @ 0x7ff570304e00] Created audio stream from input stream 0:1
[out#0/mp4 @ 0x7ff56e0097c0] Error opening output /Users/seb/Documents/ITHAK/ALBUMS/PILLS FOR TECHNO SAPIENS/CLIPS/Clip Fifi/Idée 5/Proxies/9f50229b9d3607b2b94861e693e78a51.pending.mp4: No such file or directory
Error opening output file /Users/seb/Documents/ITHAK/ALBUMS/PILLS FOR TECHNO SAPIENS/CLIPS/Clip Fifi/Idée 5/Proxies/9f50229b9d3607b2b94861e693e78a51.pending.mp4.
Error opening output files: No such file or directory
[vist#0:0/hevc @ 0x7ff56e30db80] Decoder thread received EOF packet
[vist#0:0/hevc @ 0x7ff56e30db80] Decoder returned EOF, finishing
[vist#0:0/hevc @ 0x7ff56e30db80] Terminating decoder thread
[aist#0:1/aac @ 0x7ff56e30e400] Decoder thread received EOF packet
[aist#0:1/aac @ 0x7ff56e30e400] Decoder returned EOF, finishing
[aist#0:1/aac @ 0x7ff56e30e400] Terminating decoder thread
[AVIOContext @ 0x7ff56e008780] Statistics: 190357 bytes read, 2 seeks
Failed with exit code 254

These look like file permission errors, either give shotcut permission to write to that folder or try to change Settings → Proxy → Storage → Set to a public/less protected folder.

indeed that’s the problem. Do you know how to give Shotcut that permission ?

I don’t own a mac so no idea. Maybe someone else can help.

Probably that Proxies folder does not exist. Shotcut does not create a subfolder like that. Rather, if you have Settings > Proxy > Storage > Use Project Folder turned on, it creates and uses a proxies sub-folder (but only if you used the New Project feature on the startup screen). Note the difference in capitalization, which is important. This tells me that at some point in the past you used Settings > Proxy > Storage > Set to choose this folder, and now it no longer exists. That is not a project-specific setting. You can fix this.

hello,
thanks for the help
the proxies sub folder exits already in the project folder. it was created automatically
this is why I don’t understand where the problem comes from…
it was named “Proxies” so I tried removing the capital letter but it doesn’t change nothing
the problem is still there

This topic was automatically closed after 89 days. New replies are no longer allowed.