error message: "there was an error saving please try again"

Help/How To
1

after opening shotcut for the first time, I tried to make a new project, but got the aforementioned message.

  • I was not able to open video files in the project.
  • Windows protected folder access is turned off.
  • a file with the name I gave the project was created in the target location.
  • windows 10 x86
2

What name did you use? Maybe try again with a different, very simple name because there is no obvious reason for the problem. It is tested and used by many people on Windows.

3

I found the problem.
I suspect that the windows user I was trying to operate shotcut on has some file (that shotcut is trying to find or use) with non ascii symbols that shotcut doesn’t support.
I have no idea what file this is, or how to solve it, but switching switching to a user that was created with an ascii name seems to work.

4

This is an interesting limitation! On Linux (I’m on Debian), paths with UTF-8 characters work without issue. My desktop uses Kannada names, so projects get stored in ~/ವಿಡಿಯೋಗಳು/Shotcut.