Hello everyone.
I downloaded and installed the latest version 26.1.30 today, and I’m experiencing a crash and Shotcut closes when I use the previous and next arrow keys to navigate through the frames of my video. This happens every time. I’ve reinstalled Shotcut, but the problem persists.
I’m running Windows 11, Intel Core i7.
Thank you for your help.
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For your information, as read in the FAQ I disabled the “Use Hardware Decoder” option but unfortunately without improvement for me.
Therefore, I would like to revert to the previous version. How can I do this?
Download and install this version?
Delete Shotcut entirely, but I will also lose my settings?
Thank you for your help.
No, not normally. Not unless you use some special third party uninstaller that does a deep clean. Simply uninstall as you would any other Windows program in System Settings > Add or Remove programs. Then, install another version. I have not reproduced the problem you describe.
Thank you so much for your help.
I’ve had other crashes, for example, when cutting a video or even when exporting my work.
I’ll follow your advice, simply uninstall, and revert to the previous version while waiting for another one.
Thank you.