[Solved] Laptop Updated (W10) but now Shotcut fails to load due to Qt6Gui.dll

[Hueburt_Betcha]

I’ve been using Shotcut on my laptop for the last year or so. Everything has been fine.

I haven’t used my laptop in a while but today I fully updated my Windows 10 install, updated my antivirus software, ran a scan etc. etc.

Then I tried Shotcut which failed to load giving the error “Shotcut video editor has stopped working” just after, telling me on the splash screen that it was ‘loading plugins’.

I’ve uninstalled Shotcut, rebooted, downloaded the latest version and reinstalled Shotcut.

My present Shotcut version is unknown, (as doesn’t load) but the installer was shotcut-win64-230614

My OS is Windows 10 22H2 (19045.3155)

Bug is repeatable, every time.

Attempted to load Shotcut, as normal user or even as administrator, both crash.

and

shotcut-log.txt (33.2 KB)

Investigating this further I found that the event view fingers the error to be Qt6Gui.dll, I’ve investigated Qt GUI 6.5.1 however I feel this must be something included with the Shotcut install and maybe I shouldn’t be installing this?

Unsure, so looking to you for advise please, my thanks in advance.

Oh and I tried the bottom check box on the last reinstall attempt!

Link : i.postimg.cc/XN9FW7Vq/reinstall-options.jpg

EDIT : Also, I’ve tried all the ‘Compatibility’ settings, Windows Vista, W7 etc. and with the same results.

SFC /SCANNOW detected and repaired something but unfortunately it still refuses to run.

[brian]

How to check if your Graphics Card is compatible on Windows

On some older Windows systems, the splash screen will appear and then close without ever opening Shotcut. If this is happening to you, it may be because your graphics system is not compatible. Here is how you can check your graphics systems compatibility: Press the Windows Key Type “dxdiag” and press enter (wait for the window to open) Click on the “Display” tab (or “Display 1” if you have multiple monitors) Look at the “Feature Levels” on the right side under Drivers If the feature levels do…

[Hueburt_Betcha]

Thanks for your prompt reply…

As mentioned before, Shotcut used to run on this laptop… however, I followed your request…

[brian]

You upgraded to a version of Shotcut that is not compatible with your GPU. The last version that is compatible with your hardware is 22.12.

See here for the download instructions for older versions:

Unable to download Shotcut new version 23.06.14

Look more closely on the download site. There are links to older versions. [image] The Windows 7 installer is the last version that works with your hardware until you upgrade your graphics processor.

[Hueburt_Betcha]

Thank-you so much, I certainly appreciate your help. Kind regards!

[shotcut]

Version 23.07 RELEASE CANDIDATE now available to test

Great news! I just updated the beta for Windows with: Fixed crash on startup on older Windows 10 computers that do not have Direct3D 11 (broke in v23.05).