Shotcut closes on Start-up

happywaffles720 · December 24, 2020, 9:37am

Windows 8.1
Shotcut version 20.11.28, 64 bit.

Firstly, I just click the shortcut to Shotcut like normal then it loads with this weird looking white box then the application loads in the corner of my screen then closes. Not sure why It’s acting like this all the sudden.

Hudson555x · December 24, 2020, 10:01am

Can you provide your computer specifications?
Also can you provide the Shotcut log file?
- Navigate to your appdata folder.
  Drag/drop your log file into the reply window or click on the upload icon.
  (example shown is for Windows 10)

happywaffles720 · December 24, 2020, 10:12am

Intel Core i7-4720HQ, NVIDIA GeForce GTX 960M, 16 Ram, Win 8.1.

shotcut-log.txt (31.6 KB)

Hudson555x · December 24, 2020, 11:47am

Are you using a 64-bit version of Windows 8.1?

If you only have a 32-bit version, the last version available is Version 20.09.27
Which can be downloaded here: https://github.com/mltframework/shotcut/releases/tag/v20.09.27

Also look at this from the FAQ:

If you are running 64-bit Windows, try restarting your computer to see if that allows you to open Shotcut.

shotcut · December 24, 2020, 4:51pm

The log does not show anything useful except that it does seem to be stuck. Try rebooting.

happywaffles720 · December 24, 2020, 9:21pm

Okay, so Shotcut doesn’t immediately close after a fresh reinstall and reboot however I can’t interact past the File, Edit, View, Settings and Help.

shotcut-log.txt (40.7 KB)

shotcut · December 25, 2020, 8:12am

I see Direct3D errors. Try Settings > Display Method > OpenGL

system · June 25, 2021, 8:12pm

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