Problem saving videos

[YukiScarlat]

What is your operating system?

Windows 10

What is your Shotcut version (see Help > About Shotcut)? Is it 32-bit?

Shotcut versão 22.01.30

Can you repeat the problem? If so, what are the steps?
I can’t save my videos after editing in a format suitable for Youtube, it’s been about 2 and a half months since I stopped recording because unfortunately I can’t save anything anymore
Please help me because I was having a lot of fun recording and I was focused on making my channel grow, I loved your program because it is simple and very easy to use
I prefer to use it instead of cracking sony vegas which is much heavier and more complex, your program won my heart for its ease of use
I hope you can solve my problem, if you have trouble understanding I’m sorry my english is not so advanced
I’m brazilian

i have this error

[h264 @ 000002bcdfce8380] Reinit context to 1280x720, pix_fmt: yuv420p
[h264 @ 000002bcdfff2e00] Reinit context to 1280x720, pix_fmt: yuv420p
[h264 @ 000002bcdff154c0] Reinit context to 1280x720, pix_fmt: yuv420p
[producer avformat] audio: total_streams 1 max_stream 1 total_channels 2 max_channels 2
[AVIOContext @ 000002bcdfd12ec0] Statistics: 86139 bytes read, 3 seeks
[chain avformat-novalidate] C:/Users/jssoa/OneDrive/Área de Trabalho/videos/2021-10-27 23-30-40.mkv
checking VFR: pkt.duration 16
[h264 @ 000002bcdfd2e040] Reinit context to 1280x720, pix_fmt: yuv420p
[h264_qsv @ 000002bcdff88840] Encoder: input is system memory surface
[h264_qsv @ 000002bcdff88840] Initialized an internal MFX session using hardware accelerated implementation
[h264_qsv @ 000002bcdff88840] Using the constant quantization parameter (CQP) ratecontrol method
[h264_qsv @ 000002bcdff88840] Error querying encoder params: unsupported (-3)
Failed with exit code -1073741819
Failed with exit code -1073741819

pls how to fixed this

[Elusien]

Do you have 2 monitors connected to your system? If so disconnect one of them. See this thread which is almost identical to yours:

Export failed when using hardware encoding

I wanted to try to configure the hardware encoding. OS- Windows 10 ATI Radon HD 3450 video card There is also a built-in Intel HD video card When in the encoding settings I try to determine the available hardware codecs then Shotcut defines h264_qsv as available. Then I import the video and try to save it with the “default” settings, but the process fails immediately. The journal has the following information: [h264_qsv @ 0000013dc754ab40] Encoder: input is system memory surface [h264 @ 0…

Você tem 2 monitores conectados ao seu sistema? Se sim, desconecte um deles. Veja este tópico que é quase idêntico ao seu:

[Elusien]

If you only have 1 monitor connected then try exporting your video without using Hardware Encoding.

Se você tiver apenas 1 monitor conectado, tente exportar seu vídeo sem usar a codificação de hardware.

[YukiScarlat]

sorry but I’m kinda dumb so could you be a little more specific

[shotcut]

Turn off the Use Hardware Encoder checkbox that you turned on in the Export window. It is not working on your computer.

[SallySunny]

Did some dialog pop up when you couldn’t save the video? Or is the save button not working?Perhaps you could try reinstalling the software and updating the hard drive and drivers.

[Hudson555x]

@YukiScarlat

[chain avformat-novalidate] C:/Users/jssoa/OneDrive/Área de Trabalho/videos/2021-10-27

Have you tried saving to a different location other than OneDrive?

[Elusien]

@YukiScarlat

could you be a little more specific

If you are talking about switching off hardware encoding see below:

Se você está falando sobre desligar a codificação de hardware, veja abaixo: