Output has delayed audio when uploaded

Help/How To
1

What is your operating system?

Windows 11

What is your Shotcut version (see Help > About Shotcut)?

23.05.14

Can you repeat the problem? If so, what are the steps?
(Please be specific and use the names as seen in Shotcut, preferably English. Include a screenshot or screen recording if you can. Also, you can attach logs from either View > Application Log or right-click a job and choose View Log.)

I’ve been using shotcut for years now and this never happened before. I’ve edited a gaming video, exported it, and it went fine. The video was normal in my computer files. Then I uploaded it to Youtube (3 times to check if it really wasn’t my fault) and the intro image (an image of the game name) was gone. The intro audio was still there, so the gameplay just started on the first second while my intro audio was playing. So when the intro audio was over, the gameplay was already much further than it should be. It’s really weird because in my computer files the video is perfect. It’s just after uploading it to YouTube.

So why do I think it’s a fault of Shotcut?

Yesterday I tried editing another video to send to friends on Whatsapp web. The video was totally fine after exporting. Then I send it on Whatsapp and it was just the first frame for the first 30 seconds.

I have no idea what went wrong, does anyone have an idea?

2

Try with hardware encoder turned off.

1 Like
3

Okay, I will, thanks.

Btw, are you the creator of shotcut? Because if you are, I want to thank you for the amazing editing program that you created. I’ve made hunderds of video’s with shotcut. Not that they are good or that they get any views, but that’s not your fault.

2 Likes
4

It worked, thanks

5

It worked at first, but now with another video the same problem happens again. I have hardware encoder turned off. Why does this happen?

6

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