Microsoft Store version of Shotcut keeps freezing shortly after start

[cyberward]

Hi there,

I bought the Shotcut program from the Microsoft Store, because I wanted to support the project and also found it convenient to always get automatic updates.
My problem is, that the M$ - software freezes a second after the start and I get a “Not Responding” message in the title. I checked the forum before I wrote that message of similar repots. Shotcut is always running once, according to task manager. I also tried to reboot the machine.
The problem does not occur with the downloadable version on the same machine, only the M$ version is affected (and yes, each is only running once).

I also checked the logfiles in

%USERPROFILE%\AppData\Local\Meltytech\Shotcut

and compared them.
In the downloadable / working version the logfile tries to load the __untitled__.mlt. This line does not occur in the M$ Store-Version:

[Debug ] <MainWindow::open> "C:/Users/<<username>>/AppData/Local/Meltytech/Shotcut/__untitled__.mlt"

I also added the missing __untitled__.mlt in the path given, but this doesn’t resolve the problem.
Does anybody have an idea, what is missing?
Thanks in advance,
Michael

[shotcut]

They are the same builds but packaged and installed differently. The current store build runs for me. The untitled file does not need to exist.

[shotcut]

I just tested again, and version 21.01 (current at this time) works for me on the two different windows systems I have. Store apps have a repair function you can access by right-clicking the app icon and choosing App settings. I do not know what it does; it is a Microsoft function specific to store apps.
https://support.microsoft.com/en-us/windows/repair-apps-and-programs-in-windows-10-e90eefe4-d0a2-7c1b-dd59-949a9030f317

[cyberward]

Hello,
Thanks for the reply.
I already have repaired and resetted the app several times. And I removed and installed it serveral times, too. The problem exists.
But I can confirm, that this is not a general problem. I checked my old computer, the MS Store version works fine, there.
I also ran the troubleshooting tool I found in the settings for the MS Store, but this didn’t fix the problem, too.
I have now set an entry to the MS Feedback Hub, perhaps they can help. So far, I can still use the download version, which still works fine till a solution is found.
With regards,