Help! Sound has gone out of synch

Help/How To
1

Hi, thanks for accepting me into your forum :+1:
My 13 year old son has been using shotcut to edit his videos for a few months now, but this evening has encountered a problem with his sound going out of synch with the picture? I’m not very proficient with computers, so my only idea was to re download the software, which I did. But the problem persists :confused: I’m hoping that there is an easy fix, as my son is mildly autistic, and setbacks like this become major dramas for him!
Thank you for reading (and hopefully replying), Melvin

2

There is a fix in the next version. It is in beta right now if you are comfortable running it. There is an option to play a known synced file and apply an offset that lines the audio and the video back up with each other. Look under the menu: Settings > Synchronization.

For a faster easier fix, I might recommend uninstalling the current version and reinstalling the previous version that worked.

3

This can occur if the source file is encoded using Variable Frame Rate. It can be helpful to try to convert a source clip using “Convert To Edit Friendly…”

Maybe some clues here:

4

I’m confused though - it worked and then it didn’t, nothing changed until I realised downloaded to try and fix the issue. :thinking:

5

‘Convert to edit friendly’ is an option within the software?(I’m not a computer person, and I have to try and explain this to my autistic son

6

Select the video clip, select Properties, at the bottom you will see “CONVERT”, you can then select Good, Better, Best (according to how much compression you want). Then click OK.

7

Thank you :+1:

8

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