Yet Shotcut functions perfectly fine on many other PCs.
How can this be?
You haven’t mentioned anything about the hardware you’re running, the Devs will not be able to comment unless you give them a clue.
Have you disabled GPU processing?
Can you list the steps that produce a crash every time? Supply a file that crashes Shotcut. Can you post the log file (as a ZIP)?
I have a core i5 7600k CPU, GTX 1060 3G and 16gb of ram, 1tb of disk space and windows 10
OK, that’s going to help.
But;
Have you disabled GPU processing?
Can you post the log file (as a ZIP)?
C:\Users\***********\AppData\Local\Meltytech\Shotcut\shotcut-log.txt
My Components:
Processor: Intel 8th Gen Core i7-8700K
RAM/MEMORY: Corsair Vengeance 32GB DRAM 3000MHz C15
GPU: EVGA GeForce GTX 1080Ti 11gb GDDR5X
Motherboard: ASUS Prime Z370-A
Hard Drives (SSD as well):
and that is all my components.
As for generating files, It’s random… there is no way to duplicate it.
Other things mentioned that I must answer apparently:
GPU Processing IS OFF. I already showed that in the OP…
Shotcut version: 18.03 and below. ALL OF THEM. Seriously, not joking.
Operating system is Windows 10 Home.
File types I use are MP4 and MP3 for sounds and music.
Specific files are deleted after upload to my channel is complete to save room.
Antivirus is not meddling and I don’t run any other software when editing.
Graphics card driver version is: Geforce Game Ready Driver 388.13 ( I also downloaded 391.35 today)
Shotcut runs the same on both hard drives (Tedious process for the same results… They’re the same crap this should be ruled out)
RAM is 32 Gigs… and my computer is detecting both outputs of my 16gig sticks…
etc. what else is there? I mean don’t be lazy here, we just want it to work on all machines and not just yours like every program out there…
and to bdubu: English please, or a link to a tutorial would be nice, Not all of us have that kind of knowledge here. I’m just trying to edit videos for my YouTube gaming channel
and to Steve_Ledger: Just cause something works for you, doesn’t mean it works on others. and really, who actually uses GPU Processing? No one since it is not recommended in the first place.
and if you want a log file, here: https://pastebin.com/fxdJy2WJ
All im getting this time though is nothing but lag and performance issues from shotcut.
I hope it helps because I gave you everything you asked for,
Hi Danny, welcome to the crazy world of open source software. : ) There are some friendly people here, and some ornery people; some people who know a lot, and those of us who are interested in learning; there are people who speak many languages (even Linux!). We can all come together to share the challenge and frustration of troubleshooting.
The information you posted is a big help. The devs have a limited amount of time to work on bug fixes, so making things as easy for them as possible means that they can scan through your specs and your log file, and if they see anything obvious, either fix it or let you know what you’re doing wrong. If nothing is obvious, well, it’s largely up to you to do tests until you determine the issue. And by “tests” I mean: doing something slightly different; crash. Slightly different again; crash. Etc. Uninstall and reinstall. Edit the same files on a different computer. In a different building. On a different day of the week.
I don’t completely understand the log file myself; but the last line about autosaving suggests that the issue might have something to do with the autosave (duh). Which unfortunately is still potentially a lot of things. If/when Shotcut crashes again, please check the log again and post the last few lines (and the last few lines of the autosave file, if there is one!). My first thought was that the drive that it was trying to autosave to might be getting full because of temporary files. Are either of your drives near to being filled up? Do you have any auto-backup software or anything else that might run every few minutes? (you already said that antivirus wasn’t an issue, but there might be other things, i dunno, Skype checking to see if it needs to be updated or something.) My second thought is if Shotcut has an issue with special characters in directory names, like the “…” of the “A Whole New World… of Hurt” directory in one of the source file paths.
Good luck, Danny; I’ll keep posting ideas if I come up with any.
I do not use Skype (Don’t even know why that matters since they are 2 totally different programs) and Discord is up to date (Since it’s another voice/video communication software I thought I would chuck that in there)
I do not run any backup softwares running.
that one where you said I have special characters in it, the project just slows down.
Ah, so the log file you posted wasn’t from a crash, just from a slowdown?
You are correct, but it does point to meaning that different PCs can be the reason for issues not encountered by the majority of users.
Right again, not recommended - but people like to try things and it’s often overlooked that it was enabled.
Well it did crash, but I’m just assuming that I just left it running in the background too long and it just got stupid. While I forgot about it, I updated my graphics card driver and went to other websites and that is what I am assuming crashed it when I put that log out for you
So technically it’s a crash file too, but it was just forgotten and crashed right after that. I even went back to the log and checked to see if it changed after the program closed, and it’s the same log
So todays problem is Shotcut slowing down and eating up Disk Space… and Idk why… here’s the log file: https://pastebin.com/nRTGnU4D
So… this most recent log file was not related to a crash? Was Shotcut still open at the time that you copied the log file? (I would have expected to see something different if you had closed Shotcut and then read the log file.)
The one i posted most recently, it was slowing down and it was open when I posted it.
The one I posted before that did crash after maybe hours of being open and at the same time of downloading a graphics card driver.
Hope that clarifies
I even removed all special characters from any of the files I was choosing to edit, and I haven’t experienced a crash yet. But I am sure it will happen again since I’m editing a much bigger file this time around.
I’ve been using shotcut for a little while now, and I’m no expert at all. When you say it crashes, what exactly happens? Does an error screen come up? If so perhaps you could take a screen shot of that. Looks like there is a lot of people trying to figure this out.
I’m a novice with this like you, but I’m trying to understand why would you run software on a HDD vs an SSD. It appears you have plenty of storage on your SSD for processing all of your work. Depending if you have it set for the drives to spin down (sleep settings) when not in use. In my experience if you are also running an anti-virus software there is a huge delay in access time when that drive spins back up. These sleep settings are for when you are running your computer but not needing to use the drive, like when watching a movie or playing a game that doesn’t use the hard drive.
Here is a screen capture of what I prefer the setting to be at for my HDD to turn off.
On a Seagate BarraCuda 4TB (ST4000DM00) the time it takes to spin up from a power down is 8 to 10 seconds.
Seagate 4TB HDD Maximum transfer rate: 190MB/s
Samsung Evo SSD 1TB Sequential Read/Write speeds: 540MB/s 520MB/s
I’m seeing “VFR” in reference to the gameplay video. (EDIT: It looks like “Checking VFR” always shows up in log files. So this wasn’t actually significant. However the following is still applicable: )
Are your gameplay videos Variable FrameRate? If so, that might be causing some issues, and you might want to try converting the existing files to CFR (constant framerate) and screencapping in CFR from now on.
I will try uninstalling and reinstalling to my SSD tomorrow after work and see if that changes anything
@john_solo - will that effect my videos when I export them?
And a quick question also, for my last 5 videos, my exported finished videos are coming out to a 23+gb file size, is there any way to lower that? It was never this high before (or should I make this a new topic? Because I really don’t wanna have to keep track of 2 topics when this one’s not solved)
As I understand it, variable frame rates are used to lower the frame rate when nothing is changing on the screen, to help keep files small. So I assume that when a variable frame rate video is successfully converted to a constant frame rate, no one will notice – it’ll just fill in the “missing” frames with copies of adjacent frames – and the exported file will be the same. Based on what I’ve read on this site, Shotcut doesn’t like VFR files, so IF your source files are VFR you’ll want to convert them first and Shotcut will work better. (Screencapping CFR will result in the same or better exported quality; the screencap file sizes – not the final export – will probably be larger.)
According to Variable Frame-Rate video clips import with choppy video - #8 by EnzoD you can tell if you have a VFR file if the framerate shows up as 1000.
Your export settings question does seem to go beyond the scope of this “Bug” topic.
If you want expert advice, probably best to start a new topic with as much information as you can provide in terms of what you’re starting with (gameplay & facecam formats, fps, resolutions) and what you’re doing with it (youtube gameplay videos).
This guy, who is not an expert at all, will cheat and say that from what he’s overheard, it sounds like H.264, 2160p, 60fps, 85Mbps, GOP 30, B frames 2, preset=slower, profile=high might be the way you want to go. Start a new topic if you have questions.
(“overheard” at YouTube recommended upload encoding settings - YouTube Help , Suggestions for Smaller Filesize Without Losing Quality? - #5 by nwgat , and Output file size - what am I doing wrong? - #17 by Steve_Ledger )
(Just to reiterate: YouTube recommended upload encoding settings - YouTube Help is required reading if you want to talk about exporting to YouTube.)
I already visited that page on YouTube… It doesn’t really help with file size, but I guess I’ll try and make another topic later if I still can’t find a solution.
Oh btw, Shotcut was replaced by Vegas Pro 15, so you can lock this thread or whatever, DESTROY IT. No problems anymore. Thank you for trying.
Cool, replaced a free Open Source NLE with a A$799 one, good move if you can afford it. 